Frequently Asked Questions

You can simply activate the SIM Card by inserting it into your smartphone (or any other internet-ready device). After that, turn on your device and the SIM Card is automatically activated.

All countries in the European Union are covered with this SIM Card. For the full list of country coverage, please see below:

Austria, Azores (Portugal), Belgium, Bulgaria, Canary Islands (Spain), Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar (Great Britain), Greece, Guadeloupe (France), Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira (Portugal), Malta, Martinique (France), Netherlands, Norway, Poland, Portugal, Reunion (France), Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Vatican (Italy)

With the purchase of the O2 Go Card, you will receive an additional 50CZK (US$2) credit that you can use for Calls to local EU numbers. Please see the Call rates below:

• Calls to all networks and landlines: 4.9CZK/min (US$0.21)
• After topping-up 300CZK (US$13): Unlimited calls to O2 and landlines

SMS are not included

The full price list is available here.

No, your credit will not be reduced.

Once you top-up 300CZK (US$13) or purchase a data package, you will be able to make free calls to the O2 network and landlines.

You can top-up or purchase data packages for your O2 Go Card here: https://moje.o2.cz/en/web/o2/login

You can make free calls to the O2 Network and landlines in all countries within the European Union. For the full list, please see above “What countries are covered in the EU with the O2 Go Card?”.

Yes, tethering is allowed with the SIM Card.

Your O2 SIM Card is activated immediately after you insert it into your phone. Please do not forget to activate your data roaming on your phone.If the APN settings are not automatically set by your device, please enter the following APN settings:
Access Point Name (or APN): Internet

There are various top-up packages available for the O2 Go Card. If you have credit available, you can simply send one of the following shortcodes via SMS to activate a new data package:

If you do not have any credit yet, you can top-up new credit for your O2 Go Card here

• 400MB: PR DATA 3 to 999 111
• 500MB: INTERNET to 999 111
• 1.5GB: PR DATA 4 to 999 111
• 5GB: PR DATA 5 to 999 111

• 400MB for 89CZK valid for 1 week
• 500MB for 150CZK valid for 1 month
• 1.5GB for 299CZK valid for 1 month
• 5GB for 549CZK valid for 1 month
• 10GB for 499CZK valid for 1 month - available on the app only

• Android
• iPhone

*International credit cards and PayPal are accepted for all EU-Citizens from anywhere in the EU. For Non-EU Citizens, top-up is only available within the Czech Republic

Please login at https://moje.o2.cz/en/web/o2/login to see all available top-up packages.

The SIM Card is valid for 12 months.

Yes, a top-up will extend both the credit validity and SIM Card validity. The SIM Card extends its validity for 12 months since the latest top-up. The credit validity depends on the value of the top-up package. Please see the table below:

Recharged Amount	Credit Validity
0 - 499 CZK	6 months
500 CZK	12 months

A top-up will extend the credit validity. When the validity period runs, the remaining credit expires and in that case O2 does not pay out any compensation.

Note: Once an existing data package expires, the unused portion of the data volume is not converted into the new packages.

You can check your credit status anytime for free - just type in the code *104*# and press the call button.

If you want to check for uncharged services as well as the cost of your last call, simply type in the code *104*1#. Information is available 15 minutes after the last activity.

You can contact the O2 customer service – available daily from 8am to 7pm – and ask to speak to someone who speaks English.

• From Czech Republic: dial 800 02 02 02
• From Europe: dial +420 720 720 720

You can also visit O2's customer support page to get help via the live chat.